Available Positions

Head of Sales

Overview

A senior role responsible for driving revenue growth across all stores, leading the sales team, and creating a world-class customer experience for riders of every level.

Key Responsibilities

  • Lead and motivate the sales team across all three branches
  • Build and execute sales strategies to grow revenue
  • Analyse sales performance and create action plans
  • Develop training programs to improve product knowledge and sales skills
  • Manage stock planning, merchandising, and in-store presentation
  • Ensure outstanding customer service standards
  • Work closely with marketing to plan promotions and events

Requirements

  • 3–5+ years in retail sales leadership in the cycling industry
  • Expert understanding of bicycle brands, components, parts and accessories and rider needs
  • Proven experience meeting or exceeding sales targets
  • Excellent communication, team-management and training skills
  • Strong problem-solving and decision-making ability
  • Passion for cycling and customer experience

Sales Assistant

Overview

Frontline role focused on delivering excellent customer service, helping customers find the right bikes and gear, and supporting daily store operations.

Key Responsibilities

  • Know and follow the sales process
  • Welcome customers and assess their needs
  • Recommend bikes, accessories, and services
  • Assist with test rides and bike setup
  • Inventory management and replenishment
  • Maintain store cleanliness and stock presentation
  • Support online order packing where needed
  • Provide after-sales support and answer customer queries
  • Be accountable to the sales target

Requirements

  • +3 years sales experience in the cycling industry
  • Good communication and people skills
  • Expert knowledge of the cycling industry
  • Ability to multitask in a busy store
  • Reliable, friendly, and team-orientated

Technician

Overview

A skilled technician responsible for maintaining, repairing, and assembling bicycles to the highest standard, ensuring safety and performance for our customers.

Key Responsibilities

  • Know the service process
  • Diagnose and repair bicycles of all types
  • Perform full services, tune-ups, wheel builds, brake/gear adjustments
  • Build new bikes for the showroom and customers
  • Manage workshop workflow and meet promised turnaround times
  • Maintain a clean, organised workshop
  • Advise customers on repairs, upgrades, and maintenance
  • Record work accurately using Hubtiger

Requirements

  • Experience as a bicycle mechanic (qualification preferred but not required)
  • Strong understanding of components, systems, and tools
  • Ability to troubleshoot and work independently
  • High attention to detail and safety
  • Good communication skills
  • Passion for bikes and technology (MTB, road, gravel, e-bikes)

Apply now

Email your CV and a persuasive cover letter to hello@thegearchange.com

Please only apply if you have the relevant experience

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