Overview

Frontline role focused on delivering excellent customer service, helping customers find the right bikes and gear, and supporting daily store operations.

Key Responsibilities

• Know and follow the sales process 
• Welcome customers and assess their needs
• Recommend bikes, accessories, and services
• Assist with test rides and bike setup
• Inventory management and replenishment
• Maintain store cleanliness and stock presentation
• Support online order packing where needed
• Provide after-sales support and answer customer queries
• Be accountable to the sales target 
  

Requirements

• +3 years sales experience in the cycling industry
  
• Good communication and people skills
  
• Expert knowledge of the cycling industry 
• Ability to multitask in a busy store
  
• Reliable, friendly, hospitable, and team-orientated
• Loves to ride 

Overview

A skilled technician responsible for maintaining, repairing, and assembling bicycles to the highest standard, ensuring safety and performance for our customers.

Key Responsibilities

• Know the service process
• Diagnose and repair bicycles of all types
  
• Perform full services, tune-ups, wheel builds, brake/gear adjustments
  
• Build new bikes for the showroom and customers
  
• Manage workshop workflow and meet promised turnaround times
  
• Maintain a clean, organised workshop
  
• Advise customers on repairs, upgrades, and maintenance
  
• Record work accurately using Hubtiger
  

Requirements

• Experience as a bicycle mechanic (qualification preferred but not required)
  
• Strong understanding of components, systems, and tools
  
• Ability to troubleshoot and work independently
  
• High attention to detail and safety
  
• Good communication skills
  
• Passion for bikes and technology (MTB, road, gravel, e-bikes)

We're looking for a creative, organised and passionate cyclist to bring The Gear Change brand to life across social media, digital marketing and the cycling community.

The role

• Plan and manage our social media content strategy and calendar.
• Create, shoot and edit engaging content, including reels, videos, photography and stories.
• Manage our Instagram, Facebook, YouTube, Strava and Google Business Profile.
• Set up, manage and monitor Meta advertising campaigns.
• Plan, write and send our weekly customer newsletter.
• Engage with our online community and manage customer enquiries.
• Promote store events, group rides, demo days and cycling initiatives.
• Capture and share stories from our customers, staff, athletes and wider cycling community.

Requirements

• Previous experience managing social media accounts for a brand or business.
• Experience with Meta Business Suite and setting up and managing paid advertising campaigns.
• Strong content creation skills, including photography, video editing and reels.
• Excellent written communication and storytelling skills.
• Experience with email marketing platforms and basic analytics.
• Highly organised, proactive and able to manage deadlines.
• A genuine passion for cycling and an understanding of the cycling community.

We're looking for someone who gets bikes, gets people and loves creating content that brings a community together.