CAREERS AT GEAR CHANGE
Available Positions
Sales Guide
Overview
Frontline role focused on delivering excellent customer service, helping customers find the right bikes and gear, and supporting daily store operations.
Key Responsibilities
- Know and follow the sales process
- Welcome customers and assess their needs
- Recommend bikes, accessories, and services
- Assist with test rides and bike setup
- Inventory management and replenishment
- Maintain store cleanliness and stock presentation
- Support online order packing where needed
- Provide after-sales support and answer customer queries
- Be accountable to the sales target
Requirements
- +3 years sales experience in the cycling industry
- Good communication and people skills
- Expert knowledge of the cycling industry
- Ability to multitask in a busy store
- Reliable, friendly, hospitable, and team-orientated
- Loves to ride
Production Technician
Overview
A skilled technician responsible for maintaining, repairing, and assembling bicycles to the highest standard, ensuring safety and performance for our customers.
Key Responsibilities
- Know the service process
- Diagnose and repair bicycles of all types
- Perform full services, tune-ups, wheel builds, brake/gear adjustments
- Build new bikes for the showroom and customers
- Manage workshop workflow and meet promised turnaround times
- Maintain a clean, organised workshop
- Advise customers on repairs, upgrades, and maintenance
- Record work accurately using Hubtiger
Requirements
- Experience as a bicycle mechanic (qualification preferred but not required)
- Strong understanding of components, systems, and tools
- Ability to troubleshoot and work independently
- High attention to detail and safety
- Good communication skills
- Passion for bikes and technology (MTB, road, gravel, e-bikes)
Apply now
Email your CV and a persuasive cover letter to neil@thegearchange.com and jeremy@thegearchange.com
Please only apply if you have the relevant experience
